1. Return Policy
2. Order Policy
3. Order Processing Policy
4. US Shipping Rates
5. International Orders
6. Payment Methods

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1. Return Policy

Returns or exchanges require prior authorization.

If you wish to return or exchange your item, please email or contact us within 30 days of receiving your order.

Shipping charges are not refundable.

Email: orders@pacifichd.com or call Toll Free: 1-800-554-2753

2. Order Policy

Orders require a current and accurate address.

Please be sure to include appropriate suite and/or apartment numbers when necessary to ensure proper delivery.

Orders delivered within the State of Hawaii will be charged a 4.712% state tax.

3. Order Processing Policy

Orders are processed within 5 business days from the time of receipt.

Additional 5 business days to process any order with Footwear.

To expedite your order you may choose our Express Processing option. Express Processing will give your order top priority and it will be processed ahead of all non-express orders. Please call 1-800-554-2753 to arrange for Express Processing.

Tracking Number will be emailed to you when your item ships.

Please note: Delays may occur during busy holiday seasons.

4. US Shipping Rates

For USA orders, USPS Priority Service and Fedex 2nd Days Express Service are available for your preference.

Shipments are made Monday - Friday Only (Shipping Fee is non-refundable), No delivery on Saturday for Fedex.

USPS Priority Service will take 3-5 business days from processing day to arrive depending on destination. (Total processing time plus shipping time would be 8-10 days from the time of receipt)

To expedite your order you may choose FedEx 2nd days Express Services. (Total processing time plus shipping time would be 3-4 days from the time of receipt) Please call 1-800-554-2753 for more details.

USPS PRIORITY SERVICE SHIPPING RATES

Including insurance and tracking for orders within USA

Total Purchase ---- Shipping Charge

$0.00 --- $20.00 --- $6.45

$20.01 --- $30.00 --- $7.95

$30.01 --- $40.00 --- $8.95

$40.01 --- $50.00 --- $9.95

$50.01 --- $60.00 --- $10.95

$60.01 --- $80.00 --- $13.95

$80.01 --- $99.00 --- $15.95

$99.01 --- $125.00 --- $19.95

$125.01 --- $149.99 --- $21.95

$150.00 --- ABOVE --- FREE SHIPPING

FEDEX EXPRESS 2ND DAYS SERVICE SHIPPING RATES

Including Insurance and tracking for orders within USA

Total Purchase ---- Shipping Charge

$0.00 --- $30.00 --- $22.95

$30.01 --- $50.00 --- $25.95

$50.01 --- $80.00 --- $27.95

$80.01 --- $125.00 --- $30.95

$125.01 --- $200.00 --- $35.95

$200.01 ... $250.00 ... $40.95

$250.01 --- $350.00 --- $49.95

$350.01 ... ABOVE ... $55.95

Notes: Free Shipping only apply to USPS Priority Service.

FedEx does not delivery to P.O. Box address.

If P.O. Box address was provided at the time of purchase, your order will be shipped by USPS priority service.

5. International Orders

International shipping rates are calculated at the time the order is placed.

Our website is not setup for calculating international shipping fees because it vary depends on destination of the order.

Call Toll Free 1-800-554-2753, Email us at orders@pacifichd.com, or Fax 1-808-831-2649 for a shipping quote.

International customers must supply us with Full Name, Street Address, City, Province, Postal Code, County, and Telephone Number.

International orders are shipped via Priority Mail International or Priority Mail Express International Service.

Please note International buyers are responsible for any customs duties, taxes, tariffs or brokerage fees associated with shipping to their country.

6. Payment Methods

Currently accepting the following credit card payment:

VISA, MASTERCARD, AMERICAN EXPRESS, DINER, DISCOVER, JCB

We do not accept gift card on our website.

Billing address needed to process credit card successfully through our website.

When problem occur with processing your orders, call toll free at 1-800-554-2753.

Confirmation will be sent after an order was placed successfully. Otherwise, contact us immediately.

Office Business Hours: Monday - Friday 9:00 am - 4:00 pm (Hawaii Time)

For after-hour assistance, please leave a message and we will get back to you during our business hours.

Thank you for shopping at our website