1. Return Policy
2. Order Policy
3. Order Processing Policy
4. US Shipping Rates
5. International Orders
6. Payment Methods

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1. Return Policy

If you wish to return or exchange your item, please email or contact us within 30 days of receiving your order. Return or exchange items can be sent to Pacific Harley-Davidson at 2908 Kamehameha Highway Honolulu, Hawaii 96819.

Shipping charges are not refundable.The return shipping fee will be the expense of the customer. Do not send cash or check with the return or exchange item(s). Once the item(s) have been received, the Pacific Harley-Davidson Mail Order Department will call to confirm the item(s) were received. The return shipping fees will be processed over the phone via credit card.

Contact us for any additional information or questions at orders@pacifichd.com or call Toll Free: 1-800-554-2753

2. Order Policy

Orders require a current and accurate address.

Please be sure to include appropriate suite and/or apartment numbers when necessary to ensure proper delivery.

Orders delivered within the State of Hawaii will be charged a 4.712% state tax.

3. Order Processing Policy

Orders are processed within 5 business days from the time of receipt.

Additional 5 business days to process any order with Footwear.

Please note: Delays may occur during busy holiday seasons.

4. US Shipping Rates

Orders are shipped from Honolulu on the island of Oahu via United State Postal Service (USPS). All orders placed after 12:00 pm on a Friday and over the weekend will be processed on the following business day. FedEx 2Day Express service available upon request (select FedEx Express under shipping method at checkout) and at an additional charge.

Domestic orders will be shipped via USPS priority mail service. Canada orders will be shipped via USPS First Class mail service. Transit time may vary depending on the destination of the order.

USPS Priority Service will take 3-5 business days from processing day to arrive depending on destination. (Total processing time plus shipping time would be 8-10 days from the time of receipt)

Shipments are made Monday - Friday (Shipping fee is non-refundable) No delivery on Saturday for FedEx Express.

To expedite your order you may choose FedEx 2Day Express Services. (Total processing time plus shipping time would be 3-4 days from the time of receipt) Please call 1-800-554-2753 for more details.

DOMESTIC SHIPPING RATES

Includes insurance and tracking for orders within USA (excludes Canada)

Total Purchase ---- Shipping Charge

$0.01 --- $5.00 --- $2.50

$5.01 --- $15.00 --- $7.50

$15.01 --- $65.00 --- $9.50

$65.01 --- $100.00 --- $12.50

$100.01 --- $149.99 --- $17.50

$150.00 --- ABOVE --- FREE SHIPPING

Notes: All orders that qualify for Free Shipping will be shipped via USPS. Offer only applies to domestic orders.

FEDEX 2DAY EXPRESS SERVICE SHIPPING RATES

(FedEx 2Day Service is not available for Canada or International Orders)

Includes Insurance and tracking for orders within USA (FedEx does not delivery to P.O. Box address)

Total Purchase ---- Shipping Charge

$0.00 --- $100.00 --- $25.95

$100.01 --- $250.00 --- $35.95

$250.01 --- $400.00 --- $45.95

$400.01 --- $500.00 --- $55.95

$500.01 ... ABOVE ... FREE SHIPPING

Notes: All orders that qualify for Free Shipping will be shipped via USPS. Offer only applies to domestic orders.

If P.O. Box address was provided at the time of purchase, your order will be shipped by USPS priority mail express service.

5. International Orders

USPS INTERNATIONAL 1ST CLASS SERVICE SHIPPING RATES (INCLUDING CANADA)

Total Purchase ---- Shipping Charge

$0.01 --- $50.00 --- $19.95

$50.01 --- $100.00 --- $25.95

$100.01 --- $200.00 --- $35.95

$200.01 --- $300.00 --- $45.95

$300.01 --- ABOVE --- $59.95

NOTES: FREE SHIPPING PROMO NOT VALID FOR ANY INTERNATIONAL ORDER

USPS INTERNATIONAL PRIORITY SERVICE SHIPPING RATES (INCLUDING CANADA)

Shipping rates including insurance and tracking number

Total Purchase ---- Shipping Charge

$0.01 --- $50.00 --- $35.95

$50.01 --- $100.00 --- $45.95

$100.01 --- $200.00 --- $55.95

$200.01 --- $300.00 --- $65.95

$300.01 --- $400.00 --- $85.95

$400.01 --- ABOVE --- $95.95

NOTES: FREE SHIPPING PROMO NOT VALID FOR ANY INTERNATIONAL ORDER

Call Toll Free 1-800-554-2753, Email us at orders@pacifichd.com for more details

International customers must supply us with Full Name, Street Address, City, Province, Postal Code, County, and Telephone Number.

International orders are shipped via USPS First Class Mail International or Priority Mail International Service, please contact us for International Express service.

Please note International buyers are responsible for any customs duties, taxes, tariffs or brokerage fees associated with shipping to their country.

6. Payment Methods

Currently accepting the following credit card payment:

VISA, MASTERCARD, AMERICAN EXPRESS, DINER, DISCOVER, JCB

We do not accept gift card on our website.

Billing address needed to process credit card successfully through our website.

When problem occur with processing your orders, call toll free at 1-800-554-2753.

Confirmation will be sent after an order was placed successfully. Otherwise, contact us immediately.

Office Business Hours: Monday - Friday 9:00 am - 4:00 pm (Hawaii Time)

For after-hour assistance, please leave a message and we will get back to you during our business hours.

Thank you for shopping at our website